Terms and cancellation policies

Using this website

This website provides information about Balancy Counselling & Psychotherapy and a way to request a consultation. Content here is educational. It is not medical or psychological advice, it does not diagnose or treat any condition, and it is not a substitute for an individual assessment by a qualified professional.

Not a crisis service

This website and its contact form are not monitored around the clock and must not be used in an emergency. If you are in crisis, call or text 988 (Suicide Crisis Helpline, 24/7) or call 911.

Consultations and bookings

• The free 15-minute consultation is an introductory conversation. It does not create a therapist and client relationship.
• A clinical relationship begins only when you book and attend sessions with an individual therapist.
• Each therapist at Balancy is an independent clinician who is solely responsible for their own clinical services, fees, records and policies.
• Appointments are booked, paid for and managed on the therapist's own secure booking platform. Your fee is confirmed before you book.

Cancellation and rescheduling

Cancellation and rescheduling terms are set by each therapist and are shown on their booking platform before you confirm an appointment. Please review the terms on the booking page, and contact your therapist directly through that platform if you need to change an appointment. Balancy does not set or override individual therapists' cancellation policies.

Accuracy

We work to keep fees, availability and service information on this website accurate and current. If anything conflicts with what your therapist confirms at booking, the booking confirmation governs.